Privacy Policy

We may collect information in the following ways:

  • Information you give us. For example, many of our services require you to opt-in. When you do, we'll ask for personal information, like your name, email address, telephone number.

  • Information we get from your use of our services. We collect information about the services that you use and how you use them.

Device Information

Log Information

  • When you use our services or view content provided by We Fight Any Claim Ltd, we automatically collect and store certain information in server logs. This includes:

    • Details of how you used our service such as the internet pages you click through for example.
    • Internet protocol address.
    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
    • Cookies that may uniquely identify your browser or your account.

Location Information

  • When you use We Fight Any Claim Ltd services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address.

Local storage

  • We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

    In the course of providing our service we will also need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy details, in order to validate and process any claim entitlement. We may also require personal details of any other individual(s) who are joint policyholders with you. We collect personal information from you and/or from your lender, provider of the credit card/loan, arranger of the Payment Protection Insurance policy or Packaged Bank Account.

Information we receive from other sources.

This is information we receive about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data]. We are working closely with third parties (including, for example, affiliates, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

USES MADE OF THE INFORMATION

We use information held about you in the following ways

Information you give to us.

We will use this information:

  1. To notify you about changes to our service
  2. To ensure that content from our site is presented in the most effective manner for you and for your computer.
  3. To carry out our obligations arising from any contracts entered into between you and us (which enables us to carry out our business of obtaining compensation on our clients behalf) and to provide you with the information, products and services that you request from us.

At We Fight Any Claim Ltd we take your privacy seriously. In addition to 1-3 above, from time to time we would like to contact you with details of other products, services and offers we provide. This may include offers from third parties.

Where you have specified to us the types of products or services on which you may spend any compensation you receive as a result of using We Fight Any Claim's service, we would also like to pass your details onto other companies who provide such products or services so that they can contact you by post with details of products, offers and services that they provide.

Information we collect about you

We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • As part of our efforts to keep our site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  • Selected third parties including

    • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

    • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged over 50 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

    • Analytics and search engine providers that assist us in the improvement and optimisation of our site

We will disclose your personal information to third parties.

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets and their advisors.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of We Fight Any Claim Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

WHERE WE STORE YOUR PERSONAL DATA

All data that we collect from you will be stored at a destination inside the European Economic Area ("EEA") on our secure servers. Any payment transactions will be encrypted using SSL technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

You can find out what information we keep about you by requesting a copy of the information, which we will provide within a month of your written request, subject to payment of a £10 charge. To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

or by writing to

We Fight Any Claim Ltd

Tintern House

William Brown Close

Llantarnam Park

Cwmbran

NP44 3AB